BP Podiatry- Terms & Conditions
By booking an appointment with BP Podiatry, you agree to the following Terms & Conditions.
1. Booking & Payment
Initial appointments are preferably booked online, with payment taken at the time of booking.
Follow-up appointments can be paid for in clinic by card or contactless payment.
Nail surgery must be paid for in full before the procedure takes place.
2. Cancellations & Non-Attendance
At least 24 hours' notice is required to cancel or rearrange a standard appointment.
Appointments cancelled with less than 24 hours' notice, or missed appointments, may be subject to a cancellation fee.
For nail surgery appointments, 48 hours' notice is required where possible due to the additional preparation and clinical time involved. Late cancellation or non-attendance may result in a cancellation fee.
We understand that unexpected circumstances can occur and will consider these on an individual basis.
If BP Podiatry needs to cancel your appointment due to illness or unforeseen circumstances, we will offer an alternative appointment or refund any payment already made.
3. Lateness
Please arrive on time for your appointment.
If you arrive late, your appointment may need to be shortened to avoid delaying other patients, and the full appointment fee will still apply.
If you arrive too late for treatment to be carried out safely, your appointment may need to be rearranged and the cancellation policy may apply.
4. Orthoses (Insoles)
Orthoses supplied by BP Podiatry, including custom-made, semi-custom and prefabricated (off-the-shelf) devices, are selected or prescribed specifically for you following a clinical assessment. Therefore, they are non-refundable once ordered or supplied.
All orthoses must be paid for in full before an order is placed or before they are dispensed.
5. Clinical Appointments
Clinical services are non-refundable once provided, as fees reflect professional time, expertise, and medical materials used.
If you have any concerns about your treatment, please contact us so we can discuss them with you.
6. Patient Responsibilities
Patients are responsible for providing accurate information about their medical history, medications and any relevant health conditions.
Please follow any advice and aftercare instructions provided by BP Podiatry.
Patients under 18 must be accompanied by a parent or legal guardian.
7. Nail Surgery
A nail surgery assessment must be completed before surgery can be booked.
Nail surgery will only be carried out where it is considered clinically appropriate and safe to proceed.
The procedure and relevant risks will be discussed with you before treatment, and informed consent will be obtained.
Nail regrowth or other complications can occur, and results cannot be guaranteed.
8. Conduct
We expect all patients to treat staff with respect.
Abusive, threatening or inappropriate behaviour will not be tolerated and may result in treatment being stopped or future appointments being refused.
9. Private Medical Insurance
BP Podiatry does not deal directly with private medical insurers.
Appointments must be paid for in accordance with our normal payment policy. Receipts can be provided if required for an insurance claim.
Please check with your insurer before booking to confirm that your treatment is covered.
10. Data Protection
Patient information is stored securely and handled in accordance with applicable UK data protection and GDPR requirements.
Contact Details
BP Podiatry
Office 7
Tondu Enterprise Centre
Bryn Road, Tondu, Bridgend
CF32 9BS
Email: info@bppodiatry.co.uk