T&C | BP Podiatry

BP Podiatry- Terms & Conditions

1. BOOKING & PAYMENT

All appointments must be paid for in advance to secure your booking.
Initial appointments can be booked online.
Follow-up appointments are bookable in clinic and full payment received at least 24 hours before your appointment time.
If payment is not received within this timeframe, the appointment may be cancelled and released.

2. CANCELLATIONS & NON-ATTENDANCE

Standard Appointments:

A minimum of 24 hours’ notice is required to cancel or reschedule.
Cancellations with less than 24 hours’ notice incur a 50% fee.
Failure to attend (DNA) results in the full appointment fee being retained.
BP Podiatry reserves the right to cancel appointments at short notice due to unforeseen circumstances or illness. Should this occur we will contact you and offer a full refund or reschedule your appointment.

Nail Surgery:

More than 72 hours (3 days) notice: Full refund.
Less than 72 hours notice: 50% of the surgery fee is retained.
Failure to attend (DNA): 100% of the surgery fee is retained.
These fees reflect the clinical time reserved and surgical preparation required.

3. LATENESS

Appointments end at the scheduled time to avoid disrupting other patients. We will try to accommodate lateness where possible, but this is not guaranteed.
If you arrive too late for the treatment to be completed effectively, you may need to reschedule and a 50% late cancellation fee will apply.

4. ORTHOSES (INSOLES)

All orthoses are medical devices prescribed specifically for you. They are non-refundable once ordered or dispensed.
Devices must be paid for in full at the appointment or before an order is placed.
Your prescription is valid for 12 months. After this, a Clinical Review (£50) is required before new devices can be issued.

Adjustments (Semi Custom Orthotics):
- Minor adjustments to devices can be made such as remoulding/ changes to posting where clinically appropriate.
- Major prescription changes or the need for extra components may incur additional fees and require further appointments.

5. CLINICAL SERVICES & REFUNDS

Clinical services are non-refundable once provided, as fees reflect professional time, expertise, and medical materials used.

6. PATIENT RESPONSIBILITIES

You must provide accurate medical and medication histories. If treatment cannot proceed due to missing info, the appointment fee remains payable.
Patients under 18 must be accompanied by a parent or guardian. If a minor attends alone, the appointment cannot proceed and a 50% late cancellation fee will apply.

7. NAIL SURGERY

A nail surgery assessment is required prior to booking surgery.
Full payment must be made within 24 hours of assessment to secure the date and to order surgical supplies.
While success rates are high, regrowth can occur. By proceeding, you acknowledge these clinical risks.

8. CONDUCT

We operate a zero-tolerance policy towards abusive or inappropriate behaviour. Treatment will stop immediately and any fees paid will be retained.

9. PRIVATE MEDICAL INSURANCE

We do not deal directly with insurers. All appointments must be paid for in line with our booking policy. Receipts can be provided for you to claim reimbursement. Please check your treatment can be insured before booking an appointment with us.

10. DATA PROTECTION

Patient information is stored securely and handled in accordance with UK Data Protection and GDPR legislation.

Contact Details

BP Podiatry
Office 7
Tondu Enterprise Centre
Bryn Road, Tondu, Bridgend
CF32 9BS