Terms & Conditions

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Booking & Payments

• Payment is required at the time of booking to secure your appointment.

• Appointments can be booked online or in clinic following treatment. We accept all major debit/credit cards and contactless payments.

• Any appointment that remains unpaid may be released and cancelled.

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Appointments, Cancellations & Lateness

• We require a minimum of 24 hours’ notice to cancel or reschedule an appointment. This allows us the opportunity to offer the appointment time to another patient.

• Appointments cancelled with less than 24 hours’ notice will incur a 50% cancellation fee, which will be deducted from the advance payment.

• Failure to attend an appointment (DNA) will result in the full appointment fee being charged.

• If you arrive late, your appointment will still finish at the scheduled time to avoid delaying other patients. If you arrive too late for a safe assessment/ treatment be carried out, the appointment may need to be rescheduled and 50% late-arrival fee will be retained to cover the lost clinical time.

• We understand that genuine emergencies can occur, and exceptional circumstances will always be considered at our discretion.

• If we need to cancel your appointment, you will be offered a full refund or the option to reschedule.

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Orthoses, Products & Refunds

• Full payment is required prior to ordering custom orthoses.

• As orthoses are custom-made medical devices, they are non-refundable once ordered or dispensed.

• A short adaptation period is normal. Minor adjustments following fitting may be provided where clinically appropriate.

• Significant prescription changes, remakes, or additional modifications may require further appointments and additional fees.

• Clinical services are non-refundable once provided, as fees reflect professional time, clinical expertise, and materials used.​

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Clinical Safety & Patient Responsibilities

• Patients under 18 must be accompanied by a parent or legal guardian. Treatment cannot proceed without an adult present, and the appointment may be treated as a late cancellation.

• Patients must provide full and accurate medical information, including current medications and relevant health conditions.

• If treatment cannot proceed safely due to incomplete or inaccurate information, the appointment will be chargeable as clinical time has been allocated.

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Treatment & Outcomes

• All treatment plans are based on individual clinical assessment.

• Outcomes for musculoskeletal conditions vary depending on diagnosis, severity, general health, and adherence to treatment and rehabilitation advice.

• While BP Podiatry follows evidence-based best practice, specific outcomes cannot be guaranteed.

• Referral to a GP or other healthcare professional may be recommended where clinically appropriate. BP Podiatry is not responsible for any associated external costs or waiting times.

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Conduct

• We operate a zero-tolerance policy towards abusive, aggressive, or inappropriate behaviour.

• To ensure a safe environment for staff and patients, treatment will be terminated immediately if such behaviour occurs.

• In such circumstances, the full appointment fee will be charged, and the patient may be discharged from the practice.

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Private Medical Insurance

• BP Podiatry does not liaise directly with private medical insurers.

• All fees are payable in full by the patient at the time of booking in accordance with our booking policy.

• Receipts including professional registration details can be provided upon request. Patients are responsible for confirming reimbursement eligibility with their insurer prior to booking.

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Data Protection

• Patient information is stored securely and handled in accordance with UK data protection legislation.

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General

• These Terms & Conditions may be updated from time to time. The most current version will always be available on our website.

• By booking or attending an appointment, you confirm that you have read, understood, and accepted these Terms & Conditions.

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​​Privacy Policy​

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BP Podiatry is committed to protecting your personal data and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

BP Podiatry is the Data Controller for your information.

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Information We Collect​

We collect and store information necessary to provide safe and effective Podiatric care, including:

• Personal details (name, contact information, date of birth)

• Medical history and clinical records

• Appointment and payment records

• Clinical photographs or videos (e.g. gait analysis), where relevant

• Correspondence related to your care​​​​

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Why We Collect This Information​

Your information is used to:

• Provide safe, appropriate treatment

• Maintain accurate clinical records

• Communicate with you regarding appointments and care

• Meet legal, professional, and insurance requirements

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Clinical Records & Digital Systems​

• Clinical records are stored securely using Cliniko.

• BP Podiatry may use secure documentation tools, including AI-assisted transcription, to support note-keeping and clinical correspondence.

• All clinical content is reviewed by the clinician to ensure accuracy and relevance.

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Photography & Video​

With your consent, photographs or videos may be taken for clinical purposes such as gait or postural assessment. These are stored securely within your medical record.

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Marketing & Social Media Images​

BP Podiatry may occasionally request permission to use photographs or videos for marketing or educational purposes (e.g. website or social media).

• Marketing images are only used with separate, explicit consent.

• Consent is optional and not required to receive treatment.

• Declining consent will not affect your care.

• Consent may be withdrawn at any time by contacting BP Podiatry.

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Sharing Information​

Relevant information may be shared with other healthcare professionals only when necessary to support your care, including:

• Your GP

• Other healthcare professionals

• Laboratories or manufacturers involved in bespoke devices

Your data is never sold or shared for marketing purposes.

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Data Storage & Retention​

• Clinical records are retained for 8 years after your last appointment, or until age 25 for minors.

• Financial records are retained for 6 years in line with HMRC requirements.

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Your Rights​

You have the right to:

• Request access to your records

• Request correction of inaccurate information

• ​​Some records cannot be deleted due to legal and professional obligations.​

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Contact Details

​BP Podiatry
Tondu Enterprise Centre

Office 7
Bridgend
CF32 9BS

Email: info@bppodiatry.co.uk

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