T&C | BP Podiatry

BP Podiatry- Terms & Conditions

1. BOOKING & PAYMENT

To secure your appointment, full payment is required at the time of booking.
Initial Assessments and Follow-up Appointments can be booked and paid for online.
Follow-up appointments may also be booked in clinic before you leave.
If an appointment is booked without payment, full payment must be received at least 24 hours before your appointment. If payment is not received by this time, your appointment may be cancelled and released to another patient.

2. CANCELLATIONS & NON-ATTENDANCE

Standard Appointments:

A minimum of 24 hours’ notice is required to cancel or reschedule.
Cancellations with less than 24 hours’ notice incur a 50% fee.
Failure to attend (DNA) results in the full appointment fee being retained.
BP Podiatry reserves the right to cancel appointments at short notice due to unforeseen circumstances or illness. Should this occur we will contact you and offer a full refund or reschedule your appointment.

Nail Surgery:

More than 72 hours (3 days) notice: Full refund.
Less than 72 hours notice: 25% of the surgery fee is retained.
Failure to attend (DNA): 50% of the surgery fee is retained.
These fees reflect the clinical time reserved and surgical preparation required.

3. LATENESS

Please arrive on time for your appointment to ensure you receive the full benefit of your allocated treatment time.
If you arrive late, we will do our best to see you; however, your appointment will still end at the scheduled finish time to avoid delaying other patients.
The full appointment fee will still apply, even if the appointment is shortened due to late arrival.
If you arrive so late that there is insufficient time to safely or effectively carry out your appointment, BP Podiatry reserves the right to reschedule your appointment. In these circumstances, the cancellation policy may apply.

4. ORTHOSES (INSOLES)

Orthoses supplied by BP Podiatry, including custom-made, semi-custom and prefabricated (off-the-shelf) devices, are selected or prescribed specifically for you following a clinical assessment. Therefore, are non-refundable once ordered or supplied.
All orthoses must be paid for in full before an order is placed or before they are dispensed.
Existing patients who require an identical replacement pair of orthoses may not require an appointment if they have been assessed by BP Podiatry within the last 2 years and there have been no significant changes to their symptoms or medical history. BP Podiatry will advise if a Follow-up or Initial Assessment is required before replacement orthoses can be supplied.

Adjustments (Semi Custom Orthotics):
- Minor adjustments to devices can be made such as remoulding/ changes to posting where clinically appropriate.
- Major prescription changes or the need for extra components may incur additional fees and require further appointments.

5. CLINICAL SERVICES & REFUNDS

Clinical services are non-refundable once provided, as fees reflect professional time, expertise, and medical materials used.

6. PATIENT RESPONSIBILITIES

You must provide accurate medical and medication history. If treatment cannot proceed due to missing info, the appointment fee remains payable.
Patients under 18 must be accompanied by a parent or guardian. If a minor attends alone, the appointment cannot proceed and the cancellation policy may apply.

7. NAIL SURGERY

A nail surgery assessment is required prior to booking surgery.
Full payment must be made within 24 hours of assessment to secure the date and to order surgical supplies.
While success rates are high, regrowth can occur. By proceeding, you acknowledge these clinical risks.

8. CONDUCT

We operate a zero-tolerance policy towards abusive or inappropriate behaviour. Treatment will stop immediately and any fees paid will be retained.

9. PRIVATE MEDICAL INSURANCE

We do not deal directly with insurers. All appointments must be paid for in line with our booking policy. Receipts can be provided for you to claim reimbursement. Please check your treatment can be insured before booking an appointment with us.

10. DATA PROTECTION

Patient information is stored securely and handled in accordance with UK Data Protection and GDPR legislation.

Contact Details

BP Podiatry
Office 7
Tondu Enterprise Centre
Bryn Road, Tondu, Bridgend
CF32 9BS